UK Delivery Services
• Shipping is FREE for all orders over £50 to UK addresses.
• Orders under £50 £3.99
We aim to dispatch your order within 48 hours (Monday to Friday) up to a maximum of 4 working days.
All orders are sent via Royal Mail Tracked 48 service which means you will receive a tracking number once your order has been dispatched. We recommend that you provide us with a delivery address where it is likely you will be able to receive the parcel.
Royal Mail aim to deliver Tracked 48 within 2-3 working days. If your item has not been delivered by the anticipated due date plus 7 working days, please contact us for further advice.
You are not able to purchase items from us when we are out of stock. Please continue to monitor the site for items returning to stock.
Easter Posting
We will not have postal services over Easter due to bank holidays, any orders placed after 9am on Thursday 28th March 2024 will not be dispatched until Wednesday 3rd April 2024.
Age Restricted Items
Under the Offensive Weapons Act 2019, all items classified as a Bladed Product (such as a razor blade tuck or safety razor which includes a blade), will require proof of age upon delivery.
We use the Royal Mail Age Verification service to comply with the regulations. Royal Mail use the Challenge 25 procedure so if you look under 25 you may be asked to provide proof of age using identification such as a passport or driving licence.
Returns Policy
You have the right to return your item within 14 days of receipt, and we will provide you with a refund. The goods returned must be unused, unopened and in the original packaging. The original postage cost is not refundable and the returned postage is payable by you and not refundable by us.
You should expect to receive your refund within four weeks of us receiving the items, however we will do our utmost to process the refund more quickly. This time period includes the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond as quickly as we can with instructions for how to return items from your order.
Exceptions / non-returnable items
Please note that due to hygiene reasons we are unable to offer returns on used razors, blades or shaving brushes, unless the items is faulty.
Leaf Shave Refunds and Returns
If, for any reason, you are not satisfied with your Leaf razor, we will refund 100% of your purchase price (less discounts) within 30 days of your purchase, together with any sales taxes you paid when purchasing from Agent Shave. This period is extended for purchases made for Christmas, until 24.1.2024.
You must return your razor with the original packaging if wishing to return under the Leaf guarantee. If you have purchased Leaf accessories such as stands, blades or sleeves, these are not covered under the guarantee.
Before you return your item, you will need to notify us of your intent to return any such items and you will receive an authorisation with return instructions. You will be responsible for the cost of returning your Leaf Shave product to us, and your returned items must be received within 10 business days of return authorisation approval.
Returns under the Leaf lifetime warranty will be at cost to the customer. For any return requests over 12 months from purchase, we will also charge a £5 administration fee to return the item to you which will be invoiced via Paypal.
Security & Payments
Placing an order with us is secure using PayPal. All payments are secured using 256 bit encryption and payment details are never stored on our system. Please rest assured when ordering from Agent Shave your details are safe.
Age Restricted Items
It is illegal in the UK to purchase razor blades and razors when under the age of 18. By accepting our terms & conditions you are confirming you're aged 18 or over.
Complaints
At Agent Shave we will do everything in our power to make your shopping experience as pleasurable as possible but if you feel you have cause to complain about the goods or the service you have received please do Contact Us. All your comments about Agent Shave and the products we sell are important to us and we will deal with them as quickly and efficiently as we can.
Privacy Notice
This Privacy Notice explains how we use any personal information we collect about you.
What information do we collect about you?
We collect information about you when you purchase goods from Agent Shave or sign up to our newsletter. We may also collect information when you voluntarily complete client surveys or provide feedback to us.
Why do we need to collect and use your personal data?
The primary legal basis we intend to use for the processing of your data is for the performance of our contract with you. The information we collect about you is essential for us to be able to carry out the services you require from us effectively. Without collecting your personal data we’d also be unable to fulfil our legal and regulatory obligations.
How will we use the information about you?
We collect information about you to complete the transaction of your order with Agent Shave.
Who might we share your information with?
We won’t share your information for marketing purposes with other companies. In order to deliver our services to you effectively, we may be required to send your details to third parties such as:
• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
• Third parties to whom we sell, transfer, or merge parts of our business or our assets.
Where third parties are involved in processing your data we’ll have a contract in place with them to ensure the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions. Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures to protect your personal data in transit.
How long do we keep hold of your information?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we are required to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. These are minimum periods, during which we have a legal obligation to retain your records.
You have the right to request deletion of your personal data. We’ll comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.
How can I access the information you hold about me?
You have the right to request a copy of the information we hold about you. If you’d like a copy of some, or all your personal information, please email or write to us using the contact details noted below. We will respond within one month.
We have an obligation to ensure your personal information is accurate and up to date. Please ask us to correct or remove any information you think is incorrect.
Marketing
We’d like to send you information about our products and services which may be of interest to you. If you’ve agreed to receive marketing information by opting in to our newsletter, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us by email.
Cookies
Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We’ll use your information collected from the website to personalise your repeat visits to the site
We use cookies to track visitor use of the website and to compile statistical reports on website activity. For further information visit http://www.allaboutcookies.org/
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Other websites
Our website contains links to other websites. This Privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
What can you do if you are unhappy with how your personal data is processed?
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:-
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Changes to our Privacy policy
We keep our privacy policy under regular review and we’ll place any updates on this web page and inform you of any changes when they occur. This Privacy policy was last updated on 30/06/2023
How to contact us
Please contact us if you have any questions about our Privacy policy or information we hold about you: by email to uncle@agentshave.co.uk
Or write to us at our address; Agent Shave, Suite H2, Sapphire House, Roundtree Way, Norwich, Norfolk, NR7 8SQ